Tuesday, August 22, 2017

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No Client Charter Jan
Feb
Mar
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting 100%   100%  100% 100%   100% 100%  100%  100% 100%  100%  100%   100%
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions No questions/official instructions received  100% No questions/official instructions received   100%   No questions/official instructions received 
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions No official instructions to prepare speeches  100% No official instructions to prepare speeches  100% No official instructions to prepare speeches  100%   No official instructions to prepare speeches
4 To process and make payment to creditors upon receipt of original invoice within 7 working days 94%  92%  88%   90%  86%  92% 95% 85%  95%  98%  99%  83% 
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days No enquiries  100% No enquiries  100% No enquiries 100%   No enquiries 
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application submitted to SBC 100%  No research application submitted to SBC  100% No research application submitted to SBC 
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved No research application submitted to SBC 100%  No research application submitted to SBC   
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples No test samples received