Friday, April 28, 2017

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No Client Charter Jan
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting 100%  100% 100%                   
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions No official instruction received                     
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions  No official instruction received                     
4 To process and make payment to creditors upon receipt of original invoice within 7 working days  89%  90% 90%                   
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days  No enquiry received   100%                  
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application received                     
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved  No research application received  100%                    
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples  No test sample received