No Client Charter Jan
Apr May Jun Jul Aug Sep Oct Nov Dec
Target: General Public
1 To respond to general enquiries on biodiversity, biotechnology and bioprospecting  100% 100%  100%  100%  100%  100%  100% 100%  100%   100%    
2 To prepare answers to oral and written questions brought up in the State Legislative Assembly within 14 working days upon receiving the questions/official instructions  No official instruction received             
3 To prepare and submit speeches for Ministers and other dignitaries within 14 working days of receiving official instructions No official instruction received              
4 To process and make payment to creditors upon receipt of original invoice within 7 working days 89%   93%  80%  92% 94%  94%   93%  90%        
Target: Research Community
5 To respond to enquiries applications to carry out biodiversity research in Sarawak within 7 working days No enquiry received   100%  100%  No enquiry received     100% 100%     
6 To process research applications and seek approval from the Sarawak Biodiversity Council within 30 working days from the date the application is completed No research application received    100% 100%   No research application received          
7 To prepare the research agreement and necessary permits for signing within 14 working days after application is approved  No research application received             
8 To provide specific analytical services (cell cytotoxic assay, GCMS) within 14 working days of receiving test samples No test sample received